Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and The 812 Company ("Company," "we," "us") governing your use of our AI integration, automation, and related services. By engaging our services or signing a service agreement, you confirm that you have read, understood, and agree to be bound by these Terms.

Services Provided

The 812 Company provides AI integration and automation services including, but not limited to:

• AI-Powered Website Builds: Design and development of websites with embedded AI agents for lead capture, customer service, and booking.
• Workflow Automation: Connection and automation of business tools including CRMs, email platforms, calendars, and invoicing systems.
• AI Agent Management: Ongoing deployment, monitoring, optimization, and maintenance of AI agents trained on your business.
• AI Customer Service Systems: Full or partial replacement of support functions using AI across chat, email, and social channels.
• Voice AI & Phone Agents: Automated phone response, appointment booking, and inquiry handling.
• Analytics & Reporting: Monthly performance reports covering AI agent activity, lead generation, and system health.

Specific deliverables and scope are defined in your individual service agreement or proposal. These Terms apply to all services unless explicitly superseded in writing.

Payment Terms

Our services operate on a setup fee plus monthly retainer model:

• Setup Fee: The full setup fee is due before any work commences. Work will not begin until payment is confirmed.
• Monthly Retainer: Recurring monthly fees are billed automatically on the same date each month via the payment method on file.
• Failed Payments: If a monthly payment fails, services may be paused after a 5-day grace period. You will be notified promptly by email.
• Pricing Changes: We will provide 30 days' written notice before any changes to your monthly retainer rate.
• Taxes: All fees are exclusive of applicable taxes, which are the Client's responsibility where required by law.

Cancellation Policy

Either party may cancel services under the following terms:

• Notice Required: A minimum of 30 days' written notice is required to cancel ongoing services. Notice must be sent to info@the812company.com.
• Final Billing: Monthly retainer charges continue through the end of the notice period. No partial-month refunds are issued.
• Data Return: Upon cancellation, we will provide you with an export of all your business data, AI training materials, and conversation logs (within the retention window) within 14 days of service termination.
• System Decommissioning: After data handoff, all client-specific AI configurations, agent data, and stored information will be permanently deleted from our systems within 30 days.

Client Responsibilities

To ensure successful delivery of services, Clients agree to:

• Provide accurate, complete, and up-to-date information about their business, services, and operations during onboarding and throughout the engagement.
• Respond to requests for information, approvals, or feedback within a reasonable timeframe (typically 5 business days).
• Use our services only for lawful purposes and in compliance with all applicable laws and regulations.
• Not use AI systems we build to engage in deceptive practices, spam, harassment, fraud, or any illegal activity.
• Not attempt to reverse-engineer, extract, or replicate proprietary system components, prompts, or frameworks developed by The 812 Company.
• Maintain the security of any credentials or API keys provided for integrations.
• Notify us promptly of any unauthorized use or security incidents involving systems we manage.

Our Responsibilities

The 812 Company commits to the following service standards:

• Uptime: We target 99% uptime for managed AI systems and will proactively notify you of planned maintenance windows.
• Security: We maintain industry-standard security practices including encrypted data storage, access controls, and regular security audits of infrastructure.
• Monthly Reporting: You will receive a monthly performance report covering AI agent activity, key metrics, and recommended optimizations.
• Support: We provide email-based support with response times based on your service tier (typically within 1–2 business days).
• Transparency: We will promptly notify you of any issues affecting your systems, data incidents, or material changes to third-party tools we use on your behalf.

Limitation of Liability

To the maximum extent permitted by applicable law:

• The 812 Company's total liability to you for any claims arising from these Terms or your use of our services shall not exceed the total fees paid by you in the three (3) months preceding the claim.
• We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or loss of data.
• We are not liable for disruptions caused by third-party services (including Anthropic, cloud providers, or CRM platforms) outside our reasonable control.
• We do not warrant that AI-generated outputs will be error-free, complete, or suitable for any specific purpose. Human review is recommended for critical decisions.

Intellectual Property

Ownership of intellectual property is allocated as follows:

• Company IP: The 812 Company retains all ownership rights to proprietary frameworks, system architectures, prompt engineering methodologies, internal tools, and automation templates we develop. These are licensed to you for use during the term of your service agreement, not sold.
• Client IP: You retain full ownership of your business data, brand assets, customer information, and any content you provide to us. Upon cancellation, all your data is returned to you.
• Custom Deliverables: Websites and custom tools built exclusively for your business (excluding our underlying frameworks) are owned by you upon full payment of all applicable fees.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Indiana.

We encourage resolution of disputes through good-faith negotiation before pursuing formal legal action. Please contact us first at info@the812company.com.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after that date constitutes acceptance of the updated Terms.